How does Remote Tech Support work?
We use a third party
program that allows us to connect to your computer using a third party
server. Our computer connects to the server and then you connect your
computer to the server. Each computer is assigned an id number that allows
us to find your computer. We then need the password you have entered or
the unique temporary password that is generated by the connection software.
Once we enter the computer id number and the password, we are connected
to your computer. Everything we do on your computer is visible by you
while we do it. If you so desire, you can take back control at any time
by simply moving your mouse or disconnecting the software.
Is Remote Tech Support Secure?
The software we use
protects both the support computer and the client computer in that there
is a server in between that creates a virtual firewall between the two.
Our computer is the only one that can see what is going on while we
are connected. There are various levels of security depending on your
needs. The default level is set to have the software running in the
background of Windows so we can connect to your computer any time you
need help. We provide the password so our techs can access your computer
as needed for services. The computer ids and passwords are stored securely
on our tech support site and are never open to anyone but our techs.
Who are your techs and where are they located?
We are a family owned and operated business. All of our techs are handpicked
for reliability and trustworthiness. They are either a part of our family
or are trusted long time friends. Your private information will NEVER
be shared outside of our techs and will only be used for helping you
maintain your computers. All of our techs are English speaking Americans
located in the Heartland of the United States. They are dedicated to
helping as many people as possible to experience trouble free computer
use and internet safety.
What are the benefits of using Remote Tech Support?
Remote Tech Support
is all about the convenience and low cost of maintaining your computer.
You don't have to sit around waiting for a tech to show up at your door.
We can schedule a session pretty much any time of day or night at your
convenience. Usually our first session is a call for help. We find that
most first time clients have numerous problems that may include viruses,
connection problems and slow computers. We help clean up the mess with
a Full Tune Up. From then on, we schedule a Check Up every 3 months
(Quarterly) to keep your computer running smoothly. A side benefit is
that as we help people understand their computers, we actually educate
them in best practices for good, well computer maintenance. As time
goes on and Check Ups are performed regularly, the need for emergency
help and down time is reduced dramatically. In other words, your life
with your computer gets better and better.
How much does Remote Tech Support Cost?
If you just need
some help getting your computer back up and running we have the ability
to help you based on an hourly rate or job rate.
Tune Up:
One time, One computer = $100
Remote Repair = $60 per hour
Is Onsite Tech Support available?
We have Onsite Tech
Support available in some areas of Northern Colorado and parts of Phoenix
AZ. Call for availability in your area.
Onsite Services = $80 per hour
Trip Fee may apply at $1 per mile
Parts are additional as needed
How much does an annual Remote Computer Maintenance plan cost?
We
have different pricing packages depending on when you want to make your
payments and how many computers you have.
Quarterly
Payment Plan:
1 computer = $50 per quarter
Additional computers = $35 per quarter
Annual Payment Plan:
1 computer = $180 per year
Additional computers = $100 per year